24/7 Support - Is Not a Slogan. It’s a Lifeline.

Your business does not break on a schedule

It breaks when:

• someone cannot check out

• an email automation misfires

• a page loads strangely on mobile

• payments fail for one country but not another

And yes, it often happens at the worst time.

Kajabi’s support documentation lists Technical Support and Billing as available 24/7.  

That is not flashy.
It is the kind of thing you only appreciate after your first panic.

The difference between “support” and “community”

LaunchPad Pro emphasises community and accountability. Their sales page talks about access to community and calls.  

Community is useful, but it is not support.

A community can tell you:

• what button to click

• which template to use

• how they solved something similar

Support can:

• verify if something is broken

• check account-level issues

• resolve billing, access and platform problems

One is peers. One is responsibility.

Support is part of the product

Kajabi also positions guidance, templates, and resources as part of what you pay for.  

So you are not just paying for:

• a page builder

• email sending

• checkout

You are paying for a system and a team that keeps it running.

When you are scaling, “always-on” matters even more

At the start, you can afford downtime. You have five people on your list. You can send an apology email.

Later, downtime is lost revenue. It is lost trust.

This is why long-running platforms tend to win. Not because they are cooler. Because they have had to develop operational maturity.

Kajabi has been building that since 2010. 

FAQ

Does Kajabi offer 24/7 support?
Kajabi’s help article lists Technical Support and Billing as available 24/7.  

Is community support enough for an online business?
Not if payments, access, or technical issues are involved. Community is helpful. Real support is essential.

Check out Kajabi free for 30 days here.